VINCustomer tracking for auto transport brokers
Give your client a link to their vehicle. They can check the shipment status and delivery estimate while your dispatch team follows the move in VINHaul.
What the customer sees
The page shows the vehicle, shipment reference and current status. When available, it also shows the destination, the driver’s last reported location and an estimated delivery time.
When the delivery window changes
Driver-entered windows use the destination’s local time. A route estimate may appear in UTC. Check the time zone beside the estimate before quoting it. If VINHaul flags the estimate as missing or out of date, confirm timing with the driver.
See how the driver updates dispatchWho controls access?
Anyone with an active link can open it without signing in. Dispatch sets how long the link lasts and can revoke it at any time. Workspace settings control whether the driver’s phone number is visible.
What happens to the link after delivery?
VINHaul closes the customer link when the final stop is marked delivered. If your client needs photos afterward, dispatch can open the completed move and review the driver’s handoff photos.